Return Policy

Monkharvest Organics

Last updated: March 2026

At Monkharvest Organics, we strive to ensure that customers receive fresh and high-quality organic products from our trusted vendors. As most products sold on the platform are natural, consumable, or perishable items, returns are handled with special consideration.

1. Return Eligibility

Customers may request a return or replacement in the following situations:

Product received is damaged or defective

Product received is incorrect or different from the order placed

Packaging is tampered or broken at the time of delivery

Quality concerns noticed immediately after delivery

Return requests must be submitted within 48 hours of delivery.

2. Condition of Product

To process a return request:

The product must be unused and in its original packaging where applicable

Photos or video evidence may be required to verify the issue

The product should not be consumed or altered

3. Perishable and Consumable Products

Since many products sold through Monkharvest Organics include food, organic groceries, and farm produce, returns may not always be feasible due to hygiene and safety reasons.

However, customers experiencing genuine issues with product quality are encouraged to contact our support team. Each request will be reviewed on a case-by-case basis in coordination with the respective vendor.

4. Return Request Process

Customers can request a return by:

Logging into their account on the website

Contacting customer support

Submitting order details with supporting images

The request will be reviewed and customers will be notified about the next steps.

5. Vendor Responsibility

As Monkharvest Organics operates as a multivendor marketplace, products are supplied and shipped by independent vendors. Vendors are responsible for product quality and fulfillment.

Refund Policy

Monkharvest Organics

Last updated: March 2026

1. Refund Eligibility

Refunds may be issued in the following circumstances:

Order cancelled before shipment

Product unavailable from vendor

Approved return request

Damaged or incorrect product delivered

2. Refund Method

Refunds will be processed through the original payment method, which may include:

UPI

Debit/Credit Cards

3. Refund Processing Time

Once approved, refunds are typically processed within 5–10 business days, depending on the payment provider.

4. Partial Refunds

In certain cases, partial refunds may be issued if:

Only part of the order is affected

Product has been partially used

5. Platform Role

Monkharvest Organics acts as a marketplace connecting customers with independent vendors. Refund approvals may involve coordination with the respective vendor.